E file help

Note: Callers who are outside of the 50 U. Territories should use the international phone number: Taxpayers who file their returns electronically using a tax preparer or online software should not be referred to the e-help Desk. If you are an individual taxpayer and have questions about electronic filing, visit our help page for individuals.

Phone Options has changed. Please listen to all the menu options before selection. Use the following bulleted options as reference. For , covered returns are Forms , A, EZ, and Initially not all screens will be available to share; if they're not available a pop-up message will appear on the page to let you know. You can only use Help-You-eFile on certain pages for the moment. Currently it's only available for the:.

We would like to get feedback on your experience and how to improve on our service to you. The survey below will only take one minute to complete. Thank you for your help and feedback. We noticed that you did not connect to an agent on the Help-You-eFile system. So we will use a transparent PNG as a workaround to prevent click throughs. This service is currently not available. Please note that the Help-You-eFile function is only available during SARS Contact Centre operating hours which are from to , Monday to Friday except on Wednesdays, when the contact centre is open from to Simply follow these steps:.

When prompted for your Session ID, enter the 5 digit number found on your toolbar above. Help-You-eFile is a new service that:. A Help-You-eFile session can only be started by you and is available for the following functions on the eFiling website:.

A SARS agent will gladly call you back. If you've verified this dependent's SSN and found no errors, unfortunately you need to file a paper return. Don't attach any information or documents with your return proving your eligibility to claim a dependent; if needed, the IRS will contact you by mail for any supporting documentation. We'll be filing an original joint Form series tax return. Can we file our return electronically?

Answer: Yes, you can file an original Form series tax return electronically using any filing status. I filed electronically and my tax return was rejected. What do I do now? Answer: There must be an error on your tax return. Please review the following: You should receive an explanation of why your return was rejected. If you made a mistake in entering a social security number, a payer's identification number, omitted a form, or misspelled a name, you can correct these errors and electronically file your tax return again.

Unfortunately, there are other errors that will cause you to have to file your return by mail. If you have further questions, call us toll-free at see Telephone Assistance for hours of operation. Answer: The IRS has partnered with many companies to provide electronic filing to the public.

Answer: You'll use the information from your Forms W-2 to complete your tax return. You don't need to send your Forms W-2 to the IRS and should keep them in a safe place with a copy of your tax return. Use Form , U. Individual Income Tax Transmittal for an IRS e-File Return to submit any paper documents that need to be sent after your return has been accepted electronically.